Return & Exchange Policy
RETURNING AN ITEM FOR STORE CREDIT
Goods may be returned to us (Duet Designer Clothing) within 14 days (including weekends) of the delivery date for a store credit to the value of the good purchased. Shipping costs will never be included in the store credit price unless the product is faulty.
SALE ITEMS are excluded from our return policy. This includes all items purchased at less than the normal full price stated, so this includes any discounted product/promotion and the item in question may not be in the sale items collection as such but is still excluded and unable to be returned for a store credit if discounted.
All preorder items are able to be returned for a store credit as normal. A preorder item is a specially ordered item. Please do not purchase a preorder item and request a refund, we only are able to offer a store credit. Please note when you are purchasing a preorder item you are entering a purchase with Duet Designer Clothing where we are ordering you a product at your request in that particular style/size. From time to time preorders may be delayed and we advise that you should be aware of this before purchasing. Only preorders delayed by 4 weeks or more are eligible for a full refund. Please have this in mind when purchasing a preorder item, and add this time into account for the expected delivery incase of delays out of our control. As a small business we are unable to accept cancellations on preorder items as this is a specially ordered item.
PRODUCTS UNABLE TO BE RETURNED
Due to hygiene reasons we also do not accept the return of underwear, swimwear, All jewellery, cosmetics and hair/head accessories etc. Items sent back to us after the 14 day period will be sent back at the senders cost, the 14 day period begins on the day that the item is first delivered.
We do not offer exchanges, instead we give out store credit codes which you can use to repurchase an alternative size/colour. All postage costs incurred to get the goods back to us, will not be covered by us. We suggest using a courier with tracking to insure we safely receive the goods. The item you return to us, must be in immaculate condition as you received, with no marks, smells or wear and tear. If an item is returned with the above points we will immediately return the item back to the customer, no store credit or refund will be offered. The item also must have the original tags and packaging on it to be accepted back as a return.
GENERAL RETURNS INFORMATION
No returns, exchanges or store credits will be offered on any sale item, no exceptions.
Store credits will not work for shipping costs, only for products on our website. Shipping costs will also be deducted from your store credit if you received free shipping on your order and you have retuned all items you had purchased.
When you send your items back to us please expect a reply and store credit within 7 - 10 business working days, however whilst we advertise this wait time our returns team do aim to have returns processed faster than this.
PLEASE NOTE; DUET DESIGNER CLOTHING DOES NOT OFFER ANY RETURNS FOR REFUNDS, ONLY STORE CREDITS WILL BE GIVEN.
Faulty items may be returned at any time, but obvious faults should be returned ASAP. The item at fault will be then sent back to our supplier for further investigation, if we have the same item in stock and at the discretion of our staff we may offer an immediate exchange. We will keep in contact with you on getting a replacement, or we will provide a full cash refund / store credit, dependent on the situation. All postage costs incurred to get the goods back to us, will not be covered by us immediately. In time after further investigation the postage fees may be refunded back, dependent on the situation. On the returns form please add into the notes that your returning a faulty item.
CONTACTING OUR RETURNS TEAM
If you need to contact the Duet Boutique returns team please use the following email: email@example.com